Pricing for my various massage therapy services is listed below. Please scroll down the page for FAQs about payment and policies.

Pricing & Policy FAQs

  • Why do I need to give my credit card info when booking?

    Your credit card information reserves your appointment. A charge will only be applied if you cancel late (with less than 48 hours notice) or no-show your appointment.

  • What if I need to cancel or reschedule my appointment?

    You can easily cancel or change your appointment online if you give 48 hours or more notice. Outside of this 48-hour window, you will need to contact the clinic directly.

  • Can you direct bill my extended health for missed appointments?

    No. It is fraudulent to bill your insurance company for missed appointments or late cancellations. In either case, you will be responsible for covering the cost of the massage.

  • Do you direct bill motor vehicle accidents or WSIB claims?

    No. You are responsible for paying treatment costs regarding motor vehicle accident or Workplace Safety and Insurance Board (WSIB) claims. You will be issued a receipt which you can then submit and receive your money back.

  • Can I change, cancel, or reschedule my massage appointment online?

    Yes. You may change or cancel your appointment online up to 48 hours prior to your massage. You are unable to change reservations online if you are outside this window. Please note that the office is closed on weekends, and voicemails will be listened to on Monday.

  • What forms of payment do you accept?

    The following payment methods are accepted: cash, debit, MasterCard, Visa, e-transfer, and gift cards.

  • What happens if Catherine cancels on you short notice?

    As long as you are in good standing with your accounts, I will honour the same 48-hour cancellation policy enforced by the clinic, and your next appointment will be complimentary.

  • Do you offer direct billing?

    Yes, direct billing is offered for Blue Cross, the Telus Health Group, Medavie, and Sunlife, as long as:

    • Your appointment is within reception hours, and
    • You provide your insurance information beforehand

    If you forget and give your details on the day of your massage, the receptionist might be able to submit it on your behalf, but most likely will store it on file and have it ready for next time!

    Please note direct billing is not available for mobile massage treatment, but you can submit the receipt to your insurance plan.